Experience

Cofounder | Senior Business Consultant | Servant Leader

Primo Export · Full-time

Aug 2019 - Present · 5 yrs 4 mos

Ho Chi Minh City · Hybrid

• • Generated an annual revenue growth of approximately 15% to 20% year over year. 

  • Ensured 100% customer engagement and loyalty in the last 4 years

  • Reduced marketing expenses by 30% as compared to last year

  • Optimized 2 business processes by eradicating the impediments in the process.

Ongoing responsibilities:

• Overseeing and managing the company's overall supply chain and logistics strategy and operations in order to maximize process efficiency and productivity. 

• Plan and implement the overall supply chain strategy and platform development.

• Collaborate with Sales, Operations, and Customer Service teams and determine key supply chain KPIs.

• Primarily focused on the import and export of marble stones, slabs, electrical goods, coffee, and other commodities and ensuring the expansion of the business with India- ASEAN nations. Build and maintain good relationships with vendors.

IT & Business Management coach | Freelancer | Startup Trainer | Tutor

The University of Danang · Contract

Dec 2013 - Present · 11 yrs

Danang · Hybrid

• • Undertook short-term or long-term tutoring projects on Business and IT modules

  • Incubated more than 3 tech startups @CIE

  • Collaborated with foreign Institutions and universities

  • Delivered seminars and workshops on business management and IT modules

  • Organized certification courses

  • Provided training on industry-focused courses to create skilled human resource.

  • Delivered lectures on startups, entrepreneurship, and innovation.

Cofounder | Servant Leader

PokaYoke Infotechnologies · Part-time

Sep 2018 - Present · 6 yrs 6 mos 

Taipei City, Taiwan · Hybrid

• • Generated lead (Mexican wine brewing company) at Taipei Expo from Day-1. Subsequently. Generated leads from Vietnam and Taiwan YoY.

  • Developed business architecture using requirements such as scope, process, alternatives, and risks.

  • Analyzed clients’ business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

  • Ensured the team Conducts 5+ levels of testing including functional, regression, user acceptance, integration, and performance to verify the client’s needs are met.

  • Bridged between the client and 3rd party development team.

  • Liaised between the business (client side) and technical team to ensure a mutual understanding of processes and application development.

  • Executed and streamlined the client's business process.

  • Developed Poka-yoke's marketing, promotion, and go-to-market strategy.

  • Connected and communicated with customers to gain a competitive advantage through repeat orders.

Principal Cofounder | Business Consultant

Zest Tours & Travels · Full-time

Jan 2019 - May 2022 · 3 yrs 5 mos

Vietnam · Hybrid

• • Promoted sustainable green tourism services for businesses

  • Managed budgets and maintaining statistical and financial records

  • Sold travel products and tour packages to Japanese, Korean, and Chinese MICE customers

  • Provided bespoke travel and sustainable tour packages

  • Delivered and exceeded VN tour partner (DACO tour) expectation

  • Took part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers.

  • Liaised with travel partners (DACO Tour), including airlines and hotels, to manage bookings and schedules, often a year in advance.

  • Dealt with customer inquiries and aim to meet their expectations.

  • Analyzed Sales reports and took remedial action during the pandemic.

  • Implemented alternative and innovative ideas for achieving new business during the Pandemic. Ensured to motivate the sales team (of 3) to hit and exceed their targets and ensure company profitability.

Senior IT Consultant

Blue Star Limited · Full-time

Jul 2011 - Jun 2013 · 2 yrs

Mumbai

• • IT projects implemented- ServIT Call Management System (ServIT CRM), ServIT Preventive Maintenance System (ServIT PMS), Spare Parts Management Portal (ServParts), QlikView BI tool for Service Business, Warranty Management System (ServIT WMS), and handling Change Requests for existing IT tools.

  • Involved in the activities pertaining to requirement gathering and process automation. Analyzed existing business processes requiring automation and IT tools and techniques.

  • Designed and streamlined the change control of processes. Understood SAP processes and coverage of SAP to business needs and thereby found gaps and provided cost-effective solutions.

  • Prepared IT project plans and system requirement specifications. Studied a new process, designed, and documented SOPs, and checklists, and then executed the pilot process.

  • Mapped various service processes on SAP. Integrated and linked various service processes as per the business requirements.

  • Coordinated with subject matter experts for business-specific requirements and communicated with the development team.

  • Handled PAN India BI & CRM system and delivered solutions to the existing issues within the stipulated time.

  • Performed unit testing and integration testing for service software products as per the business requirements.

  • Provided onsite training to the stakeholders (Channel partners, business users).

Senior Process Automation Engineer

ABB · Full-time

Jan 2008 - Dec 2009 · 2 yrs

Bangalore

• • Major automation projects implemented- Dadri Grinding Unit, Grasim Cement, Greater Noida

  • Gathered the process automation requirements of the customers.

  • Focused on control logic development, HMI, and SCADA application development on the Industrial IT System 800xA Technology platform. Created new projects and planned the structure of application programs.

  • Conducted factory acceptance testing of the project with the customer, site acceptance testing, and commissioning of the project at the project location. Designed Industrial IT System 800xA architecture for the client factory setup.

  • Involved in designing and configuring application programs by using IEC 61131-3 languages. Developed project-specific libraries, Configured workplaces, and user accounts. Restored System 800xA data (Ghost backup).

  • Coordinated project scheduling and updates on various tasks for project implementation. Took the lead role in project documentation and checklist preparation for project implementation.

  • Provided in-house and onsite training to ABB customers on Industrial IT Systems 800xA and operation technology.

Graduate Engineer

Tata Group · Full-time

Sep 2005 - Jan 2008 · 2 yrs 5 mos

Jamshedpur

• • Executed microcontroller, microprocessor, and PLC-based projects and trained the end users.

  • Worked on collaborative projects with NTTF, Bangalore & R D Tata Training center, Jamshedpur.

  • Conducted seminars on field instrumentation, microcontroller, and microprocessor.

  • Designed, Developed, and tested field instrument devices.

  • Conducted onsite training on SMART Instrumentation for Tata Tinplate, Jamshedpur customers.

  • Involved in yearly ISO audit at the allocated center.